π When will my order be delivered?
Delivery typically takes 1 to 4 business days.
Since the majority of our products are frozen, each shipment must generally be delivered to the customer within 24 hours of dispatch to guarantee food safety and quality.
Our company's designated shipping days are Tuesday, Wednesday, and Thursday of each week.
Please refer to the table below for the corresponding order placement and delivery schedule.
π Important Delivery Information
π Delivery Service
We utilize the DHL 24-Hour Express Service for shipping our vegetarian frozen food products. DHL is renowned for its speed and reliability; however, please understand that delivery times may occasionally be delayed due to various external factors such as traffic conditions, vehicle malfunction, severe weather, and peak holiday seasons. We appreciate your understanding.
π¦ Delivery Time Frame
We make every effort to ensure timely delivery, but due to the unpredictable factors mentioned above, we cannot guarantee that all orders will be delivered within 24 hours. We recommend customers maintain flexibility regarding the delivery time frame to avoid disrupting their schedule.
π Advance Ordering
To ensure a smooth receipt of your order, please try to place your orders well in advance to allow time for any possible delays. Last-minute orders during busy periods may face a higher risk of delay.
π Track Your Parcel
We recommend you download the DHL application to keep track of your delivery status at all times. The app provides:
- Real-time tracking updates
- Estimated Time of Arrival (ETA) notifications
- Delivery status alerts This feature allows you to monitor the entire delivery process of your parcel conveniently and with peace of mind.
π§ Please Ensure You Can Receive the Delivery
As a frozen vegetarian food supplier, we prioritize the freshness and quality of our products. It is essential that you remain at the receiving address during the scheduled delivery window to accept the goods promptly and ensure the frozen food remains in optimal condition. DHL will notify you of the estimated delivery time via SMS and email. We are not responsible for lost or spoiled packages if the recipient is not present at the time of delivery.
π€ Customer Cooperation
To ensure smooth delivery, we suggest you arrange your orders reasonably based on your actual needs, especially during holidays or when a precise delivery time is critical, to avoid disappointment. Thank you for your understanding and cooperation.
π¬ Feedback and Assistance
If you have any questions or require assistance with your delivery, please feel free to contact our customer service teamβwe are happy to help you. By placing an order, you acknowledge that you have read and agree to the above delivery terms and conditions.
Thank you for your support and trust.